Shipping:

We ship orders every day of the week. We do our best to ship products as quickly as possible, however, as a small business with limited inventory and high demand, it is likely that your order may be slightly delayed.

We recommend ordering as soon as possible to ensure delivery in time for Christmas. We will do our best to communicate delays with you. 

Please be sure that your shipping address provided is available to receive your packages to avoid redelivery fees. 

Once your order is shipped, barring unforeseen circumstances, it will arrive in 3-7 business days with standard UPS ground shipping. 

You will receive an order confirmation once your order has been shipped.

Returns:

Any clearance items and shipping costs are non-refundable.

You have 30 calendar days from the day your order was delivered to request a refund or exchange for any damaged products. To request a refund or exchange, please email gentlysoap@gmail.com with your order confirmation number, a photo of the damaged product, and reason for the refund request. Gently may deny the refund request if the correspondence between you and Gently does not reasonably indicate that the product is damaged.

In the event of a refund request, Gently may give you the option to either keep or discard the item.

Gently processes the refund within 15 business days from the accepted return request. It may take up to 7-10 business days for you to see the transfer in your account depending on your bank. 

All refunds will be made in United States Dollars.