Store Policies

GENTLY INC.

DBA GENTLY SOAP

STORE POLICIES

EFFECTIVE DATE: SEPTEMBER 28, 2023

The following Store Policies (the “Store Policies”) constitute a binding agreement between you and Gently Inc., a Delaware corporation dba Gently Soap (“Gently”, “we”, “our”, and “us”). By placing an order from Gently, you acknowledge that you accept the practices and policies outlined in the Store Policies, and you hereby consent to the Store Policies. Any capitalized terms that are not defined in this Store Policy are defined in our Terms of Use.

Return Policy

Gently does not accept returns of any kind. We encourage you to gift any unused products which are you not satisfied with to your friends or family.

Order Cancellation Policy

If you must cancel an order, you must do so within 24 hours of placing the order. In such case, we will refund you the entire amount. Once your order has been shipped, cancellations cannot be made.

If we cancel your order due to non-availability of the product or any such unforeseen circumstances, the full amount will be refunded to you. 

Gently processes the refund within 15 business days from the order cancellation. It may take up to 7-10 business days for you to see the transfer in your account depending on your bank. 

All refunds will be made in United States Dollars.

Refund and Exchange Policy

Any clearance items and shipping costs are non-refundable.

You have 5 calendar days from the day your order was delivered to request a refund or exchange for any damaged products. To request a refund or exchange, please email gentlysoap@gmail.com with your order confirmation number, a photo of the damaged product, and reason for the refund request. Gently may deny the refund request if the correspondence between you and Gently does not reasonably indicate that the product is damaged.

In the event of a refund request, Gently may give you the option to either keep or discard the item.

Gently processes the refund within 15 business days from the accepted return request. It may take up to 7-10 business days for you to see the transfer in your account depending on your bank. 

All refunds will be made in United States Dollars.

Shark Tank Shipping Policy

We ship orders every day of the week. We do our best to ship products as quickly as possible, however, as a small business with limited inventory and high demand, it is likely that your order may be delayed significantly. We anticipate that all Shark Tank orders will be mailed by December. We will do our best to communicate delays with you. 

Please be sure that your shipping address provided is available to receive your packages to avoid redelivery fees. 

Once your order is shipped, barring unforeseen circumstances, it will arrive in 3-7 business days with standard UPS ground shipping. 

You will receive an order confirmation once your order has been shipped.