Refund policy

Due to the nature of skincare products, we do not accept returns for items. Please email if you have questions or concerns about your specific item and a proper replacement item can be issued. 

Please see "Store Policies" for more details.

We have a 10-day replacement policy, which means you have 10 days after receiving your item to request a replacement product.

To be eligible for a replacement, your item must be in the condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a replacement request, please contact us at info@gentlysoap.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot issue replacements on sale/clearance items or gift cards.

At Gently, we want you to walk away happy and love customer reviews! If within 5 days of your order and your product does not suit you, and you would like to try another, we'd be happy to issue a replacement for a product of equal value.

If Gently Soap is the cause of an issue occurring with your order, we will work with you to find a solution!