Shipping policy

Please allow 3-5 business days for your order to be processed and an additional 2-7 days for your order to be shipped to you. All packages come via USPS or UPS and are shipped Monday through Friday.

During the holidays, please allow 7-10 business days for your order to be processed. 

When your order is processed and shipped, you will received tracking information via email or text message. If your order has been marked as "delivered" and you have not received your package, please reach out to the United States Postal Service or UPS for further information regarding your order.


Return & Exchange Policy

Due to the nature of our products, we do not accept returns.

If an item arrives damaged, please contact us via info@gentlysoap.com and include photo/video within 10 days and we will gladly ship a replacement item to you.

If Gently Soap is the cause of an issue occurring with your order, we will work with you to find a solution!